Mago Site Manager
TONELLO’S REMOTE ASSISTANCE SERVICE
WE ARE ALWAYS CLOSE TO YOU, EVEN FROM AFAR
In an increasingly larger world, we’ve found a way to zero in on distances and offer you even more timely, efficient, problem-solving service and maintenance.
With Mago Site Manager, we virtually get our technicians and technologists to your business without emitting even an ounce of CO2. Almost like a teleport!
Mago Site Manager is more than just an ordinary remote support and maintenance service: it is a privileged channel for dialogue and communication, taking our capacity for collaboration and technical service to the next level.
This technological platform allows us to be close to you at all times, ensuring the utmost in terms of product and service quality: with Mago Site Manager we can intervene almost immediately to solve – and better yet to prevent – any possible problem with the operation of your machines.
We can also independently do all the necessary firmware and software updates – of PCs and PLCs – without wasting your time or requiring special computer skills.
MAGO SITE MANAGER IS TOTALLY SECURE BECAUSE IT DOES NOT CONNECT TO YOUR CORPORATE NETWORK, BUT CREATES ITS OWN DEDICATED AND SECURE WIFI NETWORK, WHICH CAN BE CONNECTED VIA HOTSPOT TO MOST SMARTPHONES. PRIVACY, TRANSPARENCY, SECURITY OF YOUR BUSINESS DATA ARE THUS GUARANTEED.
YOU JUST CALL IT
MAGO
We at Tonello are proud standard bearers of Made in Italy technology: that’s why we wanted to give this innovative remote assistance and consulting service an Italian name. And we felt it was right to call it “mago” (wizard) because it really does make an impressive leap forward in quality to our customer relationships, anywhere in the world.
With Mago, you can connect directly with experts from our Research Center and receive personalized advice on garment treatment: a service that makes a difference compared to regular remote assistance. In fact, it is not just about solving technical problems or “fixing” a machine, but more generally about working more smoothly and efficiently, making the most of Tonello technologies.
Mago allows you to find solutions, imagine scenarios, optimize investments (machines always work at their best and their value is maintained longer over time). With Mago, we give you appropriate, fast, decisive answers because it allows us to work alongside you, just as if we were present on site.
The benefits of Mago Site Manager:
Immediate and decisive assistance and maintenance
Reduced intervention time because everything is done digitally, remotely
Lower costs derived from downtime: we can solve the problem as soon as it arises, directly from our site, saving time and avoiding travel
Faster and more accurate diagnosis: in fact, Tonello technicians and technologists have a global view of every machine component, including reports, alarm history, and any signs of possible problems
Possibility of training your staff in the use of our machines: again, the drastic reduction in time needed and cost is evident